To Apply: Email Resume and Cover Letter to jobs@thecoalition.org, Attn: Human Resources
Job Classification: Regular Part Time, Non-exempt, 16 hours per week

Salary: $19 per hour; paid semi-monthly

Department: Housing Services Program

Reporting Manager: Housing Services Manager

Location of job: Confidential Emergency Shelter in West Ventura County

Position Details: This a temporary position beginning ASAP. The estimated end date is TBD. There is the potnetial
for this to become a regular on-call or part-time position, however, future employment is not gauranteed.
**Bilinigual in English and Spanish is required

Summary of Position

Shelter Client Advocate’s provide direct services and advocacy to survivors of domestic violence (DV) and sexual assault (SA) at our emergency DV shelter and over the phone. They educate the community regarding violence against women, children, and men, to prevent the cycle of violence. Shelter Client Advocates work at the Coalition’s confidential emergency shelter, where they answer our organization’s 24-hour bilingual crisis hotline. 

Fundamental Job Requirements

• Answering 24-hour crisis hotline (bilingual EN/SP) to provide peer and crisis support, community referrals, and resource connections to a variety of survivors. 

• Dispatch on-call Rape Crisis Advocate over emergency hotline to medical/legal exam.
• Offer and provide advocacy in criminal justice & social services areas to residents and hotline callers.
• Conduct thorough intake and exit meetings, and review policies and procedures with shelter residents.
• Provide daily interaction and/or peer counseling with shelter residents to ensure a welcoming and safe residential space. 

• Provide on-site support, case management, and other needs at the request of the shelter resident such as help with finding employment/income, resume writing, housing, etc.
• Provision of food, clothing, toiletries, and other household establishment items to residents as requested. 
• Provide transportation to various approved locations as requested by residents towards the improvement of their case plan.
• Provide court accompaniment and assistance with filing restraining orders and child custody; when needed facilitate contact with Coalition’s Family Law Attorney for further legal needs.
• Remain updated and participate in trainings relevant to domestic violence survivors in shelter programs, shelter policies, procedures, and general topics in domestic violence field.
• Facilitate and maintain professional relationships with community partners, including law enforcement and medical personnel.
• Maintain shelter client files and collection of statistical documents as required by California Emergency Management Agency, Ventura County Human Services Agency, and other funders of the emergency shelter program. Includes database management and statistical report completion.

• Assist with donation organization and shelter supply management. 
• Perform other duties as assigned by Program Manager or Leadership Team.

Schedule

• The schedule for this position is 7am – 3pm, Saturday and Sunday (regular weekend day shift). 
•  Due to the essential functions of this job, including the crisis hotline and emergency shelter, arriving for your shift on time is an essential requirement.
• This position is eligible for overtime benefits.

Educational Requirements

• Bachelor’s Degree in social, psychological, or social services background preferred; not required

Certifications

• Must obtain Domestic Violence Counselor certification that meets the requirements under California Evidence Code 1037.1 within one year of hire date.
• Optional to obtain Sexual Assault Counselor certification that meets the requirements under California Evidence Code 1305.2 within one year of hire date.
• Must attend agency LGBTQ+ 101 training within 6 months of hire.

Knowledge Base/Skills

• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel and PowerPoint.
• Proficiency in entering statistical data points in Apricot system within 1 month of training. 
• Basic knowledge of general office equipment is required. 
• Regularly expanding knowledge base on topics of gendered violence, impacts of domestic and sexual assault on the community, working with survivors of violence, and more by reading literature, blog and news posts, etc. is expected.
• Knowledge of family law legal procedures preferred.

Physical Requirements

• Ability to speak English and Spanish fluently is a requirement.
• Must have the ability to communicate with clientele over the phone, e-mail, and in-person.
• Ability to drive a motor vehicle. Occasional transportation of shelter residents is required.
• 85% – 100% of the fundamental job requirements occur inside the emergency shelter facility, a two-story single family home. This position is stationed in an office on the second story of the shelter facility; the office is accessible through one flight of stairs. 
• Up to three to four families may be residing in the shelter at one time, which includes adults and children. There are times that the noise level in the shelter is elevated above normal conversation levels.
• Central air and heating is available in shelter and can be controlled by staff.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs. 
• Coalition for Family Harmony may accommodate to these physical requirements upon request.

Mental/Social Requirements

• Must be able to demonstrate working effectively with and showing respect to all survivors of violence, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Ability to communicate and write clearly and professionally is required.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and residents at emergency shelter and within the organization. 
• Must utilize assertiveness, professionalism and non-violent communication when handling issues with residents or staff.
• Staff is expected to use initiative in approaching and working with residents of the shelter; they are also expected to use initiative during down time to identify and work towards program needs.

OTHER INFORMATION

• Must pass Live Scan background check.
• Travel by car and transporting clients may be required for this position. Must have a valid California Class C driver’s license, proof of car insurance, and a clear DMV record. A company vehicle is provided.
• Expect to be physically at the shelter location during work hours. The option to telecommute (or to perform essential job duties at home) is assessed on a case-by-case basis by Reporting Manager and/or Leadership team.

Our Mission
Coalition for Family Harmony provides direct services to victims of domestic violence and sexual assault; to
educate the community regarding violence against women, children and men; to prevent the cycle of violence.

EEO: Coalition for Family Harmony is proud to be an equal employment opportunity employer all applicants will be given full consideration under state, local, and federal law.